![]() Kubota, Mishima, and Nagata (2004) examined the effects of an active listening training program on middle managers, finding positive results. Levitt (2002) examined the impact of teaching active listening to counseling students and found that this skill created greater levels of confidence in the students and helped to reduce their anxiety as new counselors. Empathy and empathic listening foster the therapeutic relationship, and the relationship between therapist and client has been shown to be the one of the most crucial and stable predictors of client success (Martin, Garske, & Davis, 2000).Īnother benefit of learning active listening as a counselor is that it may increase self-efficacy. Active listening in counselingĪctive listening has been shown to be a vital skill in counseling. ![]() Whether at work or in casual conversation, active listening can provide a safe and empathetic space for a speaker, fostering feelings of trust. It is also a skill that will benefit the listener in their life outside of work. Is It Important in Communication? 4 BenefitsĪctive listening is often referred to as a “soft skill,” meaning that it is useful in many contexts and beneficial in most professions. This illustrates the principle of unconditional positive regard. The listener accepts and supports the speaker regardless of the content of their words. Active listening can’t be faked.Īctive listening requires true feelings of respect toward the individual speaking. This reflects the principle of genuineness. Rogers stresses that in order to be successful in active listening, the listener must be authentic in their care. These thoughts and feelings are believed, supported, and respected. Active listening is a tool that fosters and supports these principles.Įmpathy is demonstrated in active listening by the listener reflecting the thoughts and feelings of the speaker. Rogers described three important principles in effective counseling: empathy, genuineness, and unconditional positive regard. This change can occur in the context of a client/helper relationship or in the context of a group. For Rogers, the ultimate goal of active listening was to foster positive change (Rogers & Farson, 1987). They describe the skill as vitally important for effective communication. Psychologists Carl Rogers and Richard Farson (1987) are responsible for defining the concept of active listening. All of these taken together can convey a much deeper meaning than merely the content of what was said.
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